Terms of Service


Terms of Service

PlankieMyNou

Last Updated: 2026/04/12

1. Overview

This website is operated by PlankieMyNou. Throughout the site, the terms “we”, “us” and “our” refer to PlankieMyNou. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including customers, browsers, vendors, merchants, and contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will not use our products for illegal or unauthorized purposes.

  • You will not violate any South African laws in your use of the website.

Any breach of these Terms may result in termination of your access to our services.

3. Product Information

We make every effort to accurately display the colours, images, and descriptions of our products.

However:

  • Many of our products are handcrafted wooden items, meaning natural variations in wood grain, shape, colour, knots, and edges may occur.

  • Each item may differ slightly from the images displayed on the website.

  • These variations are not considered defects but are part of the natural character of the product.

4. Custom Products

Some products may be customized with engravings or designs.

By submitting custom text, logos, or artwork, you confirm that:

  • You have the legal right to use the content.

  • The content does not infringe on any trademarks, copyrights, or intellectual property rights.

PlankieMyNou is not responsible for customer-submitted design errors, including spelling mistakes or incorrect artwork.

Customized products may not be eligible for returns or refunds unless defective.

5. Pricing and Payment

All prices are listed in South African Rand (ZAR).

We reserve the right to:

  • Change prices at any time without notice.

  • Cancel orders due to pricing errors or system mistakes.

Payment must be successfully completed before an order is processed.

6. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

However:

  • Delivery times are estimates only.

  • We are not responsible for courier delays once the order has been handed to the delivery service.

  • Risk of loss or damage transfers to the customer once the product has been dispatched.

Customers must ensure their shipping address is accurate at the time of purchase.

7. Returns and Refunds

Returns are subject to our Return Policy.

Products may only be returned if they:

  • Are unused

  • Are in original condition

  • Are returned within the specified return period

Custom-made products may not be returned unless defective.

8. Product Use Disclaimer

Our wooden boards are intended for general kitchen or serving use.

PlankieMyNou is not responsible for any injuries, damages, or misuse resulting from the use of our products.

Customers are responsible for proper care and maintenance of wooden products.

9. Limitation of Liability

To the fullest extent permitted by South African law, PlankieMyNou shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of profits

  • Loss of data

  • Loss of business opportunities

Our total liability shall not exceed the amount paid for the product purchased.

10. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product designs

  • Text and branding

are the intellectual property of PlankieMyNou and may not be used, reproduced, or distributed without written permission.

11. Prohibited Uses

You may not use our site or content:

  • For unlawful purposes

  • To violate intellectual property rights

  • To transmit malicious code

  • To interfere with the website’s security or functionality

Violation of these rules may result in termination of your access to our services.

12. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.

It is the customer’s responsibility to check this page periodically for changes.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of South Africa.

14. Contact Information

Questions about the Terms of Service should be sent to:

Email: mcvhsmith02@gmail.com
Business Name: PlankieMyNou
Country: South Africa