Contact & Dispute Resolution Policy

PlankieMyNou

Last Updated: 2026/04/12

1. Customer Support

At PlankieMyNou, we are committed to providing excellent customer service. If you have any questions, concerns, or issues with your order, we encourage you to contact us directly so we can assist you as quickly as possible.

Customer Contact Information

Store Name: PlankieMyNou
Email: mcvhsmith02@gmail.com
Country: South Africa

We aim to respond to all customer inquiries within 1–3 business days.

2. Order Issues

If you experience any issue with your order, including:

• Damaged products

• Incorrect items received

• Delivery issues

• Product concerns

Please contact us first before initiating a dispute with your payment provider.

Providing the following information will help us resolve the issue faster:

• Your order number

• A description of the issue

• Photos of the product and packaging (if applicable)

3. Resolution Process

We aim to resolve all customer concerns fairly and efficiently.

Depending on the situation, we may offer:

• Product replacement

• Store credit

• Partial or full refund (where applicable under our policies)

Each case will be reviewed individually in accordance with our Terms of Service and Return Policy.

4. Dispute Resolution

If a dispute cannot be resolved directly between the customer and PlankieMyNou, the matter may be referred to the appropriate consumer authority in South Africa.

Consumers may escalate complaints through the National Consumer Commission, which oversees consumer rights and protections.

We encourage customers to contact us first, as most issues can be resolved quickly without formal disputes.

5. Chargebacks

Initiating a chargeback without first contacting us may delay the resolution process.

If a chargeback is filed with a bank or payment provider, we reserve the right to provide order records, delivery confirmations, and communication history to support our case.

6. Good Faith Resolution

Both PlankieMyNou and our customers agree to attempt to resolve disputes in good faith through communication before escalating the matter to third parties or legal proceedings.

7. Governing Law

This policy and any disputes arising from purchases made on this website shall be governed by the laws of South Africa.